Regulation
PAYMENT
The cost of your stay, parking, and the tourist tax must be paid in advance or upon check-in.
DEPOSIT
Upon check-in, a credit card (not debit) or a cash
security deposit of €200.00 must be provided to cover any damage to the property. The deposit will be refunded upon check-out after a room inspection.
SMOKING IS PROHIBITED
in the room and throughout the property. Violators will be subject to a €40 surcharge.
MEALS.
For health and hygiene reasons, leaving food residues and wrappings in the room is strictly prohibited. Violators will be subject to a €40 surcharge.
ROOM HYGIENE
Guests who leave their room particularly dirty, requiring extraordinary cleaning, will be subject to a €40 surcharge for sanitization.
ACCESS TO OUTSIDE PERSONS
even temporarily, is PROHIBITED. For the safety of all Guests, allowing access to individuals not previously identified by Management is strictly prohibited. No exceptions are permitted. Offenders will be subject to a €40 surcharge.
Regulation
DAMAGE TO THE STRUCTURE
furnishings, or accessories must be reported immediately by the Guest to Management and will result in compensation for the damage, which must be paid prior to Check-Out.
MOVEMENT OF FURNITURE
and accessories within the Room is PROHIBITED
NOISE, SHOUTING, LISTENING TO AUDIO AND VIDEO SYSTEMS AT HIGH VOLUME
and any conduct that may disturb other Guests is PROHIBITED.
DUPLICATE CARD
For each room, a single card is provided upon check-in. Guests can choose to take it with them when they leave the room or leave it on the display at reception and collect it upon their return. Duplicate cards are not made. No exceptions are permitted. Loss of the card will result in a charge.
SILENCE SLIDE
from 9.00 pm to 8.00 am.
LUCENTUM PHONE
+39 389 5671886
Opening Hours Call Center and WhatsApp Channel
mon – fri: 09.00 – 13.00
15.30 – 19.30
sat – sun: 10.00 – 13.00
holidays: 10.00 – 13.00
The above hours are mandatory. Outside of these hours, the
Call Center is disabled and the Chat function is not monitored.
Any requests received during these hours will be handled by the
operator only during the next public opening hours.
GENERAL INFORMATION AND ROOM AMENITIES
GENERAL RECEPTION
Lucentum’s reception is open from 9:00 AM to 4:00 PM Monday through Friday and from 10:00 AM to 1:00 PM on Saturdays, Sundays and holidays.
CHECK-OUT
is from 9:00 to 10:00. In case of early check-out, guests must notify management during business hours so that they can carry out the check-out procedures the day before.
AIR CONDITIONING
The air conditioning will turn off and/or not activate if any of the room windows are open. Please check that the windows are closed before turning the air conditioning on.
BED
Each guest has two pillows, one memory foam and one microfiber. Both the pillows and the memory foam mattress are anti-mite and hypoallergenic.
DAILY HOUSEKEEPING
The room is cleaned daily between 9:30 AM and 12:30 PM. If the room is occupied during this time slot, it will not be cleaned. Any requests regarding the room or bathroom can be processed the same day only if made during this time slot; otherwise, they can only be processed the following day.
PARKING
Paid parking is available upon advance reservation. The parking lot is accessible only to guests of the property, is under 24-hour video surveillance, and is unmanned. Parking in a space other than the assigned one is strictly prohibited. The property is not responsible for any theft or damage to vehicles.